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Origin


Together,

through all we craft,

we emphasize quality and value in every interaction.

We believe the Earth to be an inspiring place,

and we empower each other

to explore, enjoy, and preserve it.

 

As an organization, Aldea places great emphasis on social responsibility. Therefore, we believe all stakeholders should be fairly and ethically treated. This begins with the farmers and their families, but includes and is not limited to employees, the community in which we operate, customers, and vendors.

We believe in fiscal responsibility. While profitability is important to the long-term success of an organization, it is not the focus of our daily decisions. We take pride in paying farmers and U.S. partners fair prices for the quality of their products, compensating employees appropriately for their well-being, and investing in our organization and community to create lasting success.

In an effort to be good stewards of our community, we work to continously reduce our impact on the environment. This includes encouraging people to enjoy their beverages in-house with ceramic cups, using to-go products and packaging materials that meet high environmental standards, and recycling whenever possible.


Please feel free to view our documents stating our Supplier Code of Conduct,
and our Impact Reporting Documents by clicking the images below.

Aldea Customer Warranty

  • No customer is allowed to leave the Aldea unsatisfied, feeling that they have not received great value during their experience with us.

  • We recognize that not everyone lets us know when they’re unsatisfied, so it is up to us to identify problems as they are happening. If something isn’t right, it must be corrected in an appropriate fashion before the customer exits the building.

  • Depending on the timing and specific problem with a drink, the following steps should be taken to remedy any lapse in our standards:

  • Free drink card - Even if the customer initially refuses to accept the card, encourage them to take it and give it to a friend. Examples of when a card should be given include:

    • Drink takes too long, made incorrectly, or forgot to make it

    • Any lapse in service

  • Gift card - If the customer remains unsatisfied, a gift card should be given.

  • Refund of items - If anyone remains unsatisfied, they should have already received a drink card and gift card, with no chance of reasonably leaving unsatisfied.